Customer Testimonials
Very friendly and appreciative. Plus, they let us have our puppy inside! Love the experience.
Friendly service and all around the best customer service. They didn't feel like your typical car salespeople, forcing you to buy the first thing you see. They listen to each of their customers to make sure they are heard and seen.
Good experience! They did not have the exact vehicle I wanted on the lot. They offered to install a sunroof in the vehicle I was considering so I went through with purchase. Now waiting for it’s installation!
Everyone was friendly courteous and most helpful while purchasing my vehicle!! All questions were answered!!!
Good experience but there were a few things that could have been different to make it a great experience. For starters, I liked that they offered the vehicle at MSRP, if you finance with them for 3 mo. Most places are not offering this and are also adding a market adjustment to the cost of the vehicle. Secondly, I did not like that they charge almost $700. for processing/document fees. To me that seems outrageous to do some paperwork and was even told directly, this is simply profit for the dealership! Also, I placed a deposit for a particular vehicle, was ...
Our car salesman, Dylan, was honest and upfront throughout the entire car purchasing experience. We came from the Raleigh, NC area to purchase a car from Keffer Mazda and Dylan was was kind enough to pick us up at the Amtrak Charlotte train station on the day of the purchase. Good car buying experience.
The experience with Keffer Mazda was seamless. They made everything go smoothly and got me exactly what I wanted in my CX-50. Loved working with both Dylan and Jorgen.
Dylan was great. He picked me up at the airport and my daughter's new car was ready and waiting. Good experience with Keffer Mazda - business manager Jorgan was very helpful as well. Would definitely do business with them again in the future.
Excellent dealership and personal care that made my customer experience top notch. Roy Walker, IV was great in answering my questions and having patience to learn and understand what I wanted in a vehicle. He totally understood that I didn't want to be rushed in my decision.
Isaac was a pleasure.He educated us perfectly on the different trim levels of the Cx-5 and found us the best one around our budget.I love my carbon edition!!
Alona was a great salesperson, she helped us to get our new CX-5 we really wanted.
The whole team was fantastic, especially Isaac and Jorgen. Isaac was there from the jump and got me in the car quickly on a time crunch, helped get a deposit to reserve the car til I could come back and close the deal. Jorgen walked me through financing options and made closing a breeze. Everyone else whose names I can’t remember were all pleasant to be around and helped me get exactly what I wanted on the terms I was looking for. 10s across the board, and many thanks.
Isaac was great! We had a god experience with him and with the dealership. Thanks!
Anderson was awesome and was able to get us in a car we love. Thank you
David was a pleasure to work with. Answered our questions pleasantly. when we thought something wasn't working properly, he invited us to come back to the showroom. He showed us why something was not working and we were on our way with smiles. I am very happy with my car!
The whole team took great care of us and we were able to find the perfect car for us within our budget
Overall the buying process was straight forward, Isaac knew what he was talking about when speaking about the vehicle and made our lives easy with our first car buy.
Dealership itself was comfortable to be in! Great personalities among staff and 10/10 communication
Great experience, very laid back without any of the usual salesman pressure. Overall very professional.
I was very pleased with my experience at Keffer Mazda! Great customer service! We are very excited about our new vehicle!
Anderson was great to work with! He took the time to listen to what I was looking for and was able to show me a few options that fit my needs.
I had the best experience here. I called ahead and spoke with John C. and told him what I wanted and that I was ready to purchase from my job. He had my paperwork ready before I got there and put me in contact with Sonny who was AWESOME. They made sure I got what I had came to get and no time was wasted. In there @3:30pm and OUT with my vehicle at 4pm :)and I beat the traffic on a FRIDAY afternoon. I'm HAPPY with my purchase and their service. 🙂
The sales team was willing to work with me and treated me fairly and well.
Very nice and courteous staff. Easy to work with and very helpful when trying to solve technical issues.
Went in to check out the Mazda Cx-5 and had the pleasure to speak with Isaac who was thoroughly knowledgeable on the vehicle of interest. I have to say, what a pleasure it was dealing with him and every one at the Mazda car dealership. He allowed me to take the vehicle for a test drive and upon return I made the decision to purchase the vehicle! Great customer service by far! I highly recommend Isaac and staff
David was very helpful and informative. He helped me find the perfect car for me without pressure to go above my means.
Dlylan was very professional, friendly and knowledgeable of the car I wanted.he also worked with me explaining the options I had with my 2019 mazda
Pleasant sale. But they forgot to offer my loyalty bonus back to me so I'll be calling back my salesman. But all in all Keffer is a good car dealership.
Dylan was very clear and good at communicating during my car search. I love my CX-5
Dylan was great to work with and made the process very easy and not as stressful as it could be!
Anderson and the team at Keffer made our whole experience quick, easy and enjoyable! We will recommend them to our friends and family!
Everyone was very friendly and it was easy to work with them! I would recommend this dealership!
This is my third review (updating everytime something changes) and I can safely say that Keffer Mazda does care about their customers. They’re human and they make mistakes, but the work harder than any other dealership to correct those mistakes. If you want a dealership and service department who will always have your best interest at heart, I would definitely recommend Keffer Mazda.
Process was wonderful from start to finish. I can’t recommend Keffer Mazda enough! Staff was knowledgeable, friendly, and never pushy.
Everyone I worked with was professional, knowledgeable and courteous. Alona was a pleasure to work with.
It was nice to Be made to feel extremely welcome at a new dealership. When we arrive we were greeted immediately by our sales associate, allowed us a road test, and explained our options within an hour, very impressive, Keffer now has a new client
Alona was very knowledgeable and great to work with. Transaction was fairly easy. Enjoying my new car!
Keffer Mazda has Great products and selection. They are some nice people with overall great experience. Only downfall is the process to buying was slow.
Isaac was awesome and extremely helpful in finding a perfect car for me! So grateful:)
Keffer Mazda has been fantastic since we moved to North Carolina from Guam. Dylan has been awesome throughout all the vehicles we have purchased.
Dylan was super helpful and very thorough. Also super personable and made the process very easy.
Great experience, no hassle, very easy process to buy my car with no problems at all
Nice on the inside. Offered us water and snacks. Took a long time to finish the deal though.
Our experience with Mazda Huntersville was great. The whole process from start to finish was stress free and they made it very easy and smooth. This is all thanks to customer service of David who was our salesman and Jeffrery the whole experience was great. Thank you guys again.
Awesome dealer ship and smile Crystal clear details in what they are selling Highly recommended
Friendly, knowledgeable staff. Clean, modern facility. Lots of nice non Honda and Toyota cars to choose from. I would recommend Mazda to anyone.
Very helpful and communicative. Dylan was great and “Big Swede” had some great advice and conversation.
This is my second purchase from Keffer. They always get the deal done. Issac Wine was fantastic. Easy to talk to, and made the process smooth. I would recommend and buy again. I love my new car!!!!!!
The building is stylish and has a comfortable, inviting atmosphere. The dealership offers a wide variety of vehicles, and the staff is helpful and friendly.
We had an excellent experience. The staff was friendly, experienced, knowledgeable and made for a great buying experience.
A delightful experience working with Isaac Wine and Jorgen Malmgren (Big Swede) in obtaining my CX-5 as they both walked me through the process of owning my new Mazda. I came in for a test drive as I had a short window to purchase my vehicle. I had already done my research on a variety of makes and models and been to several other dealerships. However, Isaac listened and didn't push to sell me a car. Instead, he took the time to show me the vehicles that I had asked to test drive and explained the features of the ...
JC general manger is great with people and he know his work. Enjoy meeting him and doing business with him! Thanks
Another Mazda dealership in Charlotte wouldn't work with me on a purchase. When I visited Keffer, they immediately said, no problem! Dylan was great to work with, and he and staff helped with a minor issue after the purchase. I would definitely recommend Keffer Mazda to others and use them again.
David and his team were great to work with. He set the perfect expectation of when my new vehicle would arrive, and his timeline couldn’t have been more accurate. The process was smooth and easy. I would highly recommend David at Keffer Mazda!
Great service! The people at the dealership were very nice and friendly. They paid attention to my inquiries and answer all questions.
Such wonderful staff! Jason is amazing, I’ve worked with him 3x now on a car & Jeff is so knowledgeable about financing.
A very professional person. Sale and post-sale service is (continue) excellent. I recommend him.
I did my research and went to a dealership with a great reputation. Found the vehicle I was looking for and came to a fair price. The team was knowledgeable, friendly, and it was the best car buying experience I've ever had. Jason W, John C, Donovan N, and of course Jorgen, were absolute professionals.
These guys helped me get exactly what I wanted and that’s all that mattered
Whitney was cordial and professional. Her walkthrough of the results along with the technician performing the service provided enough information for me to understand what was going on with the vehicle and what kind of repairs needed to be made. It was a pleasant experience without any pressure. Would definitely come again for service.
Great service from the whole staff. Alona Valladares was very knowledgeable about the new car, and a showed us all the new features of the car. Good job Alona.
Staff at Keffer Mazda were awesome especially Issac, Josh & Jorgen! Thank you guys love the CX30!!!
I went to several local car dealers to search for a new car. The excellent service and inventory are what kept me coming back to Keffer Mazda! Jason was friendly, professional, transparent and communicative throughout the whole process. I look forward to referring him to friends and family so they can have an equally amazing experience!
Bought my first new car here and it was an amazing experience! The people there have excellent customer service and made every effort to allow me time to consider my purchase.
Sonny was polite and professional. The pre certified vehicle I purchased had a recall that had not been addressed. So far very happy with my CX-5 Diesel, but will be happier when re call is fixed. Sonny was very knowledgeable about all the features.
Isaac was great to work with during the entire process. He was not pushy and the buying experience was great!
Alona and Jorgen were awesome!!! We had a great experience with them and are so happy with our new vehicle.
I’ve been coming here for my Mazda 3 service for years. They have always been professional and communicative, and have been honest about service I need versus what is just recommended. I recently traded in my car for a newer Mazda 3 model and I was impressed that there was no pressure put on me, but they were very clear about my wants and honest about what was available. Everyone is always professionally friendly without being overly familiar, and all of my interactions have felt authentic and earnest.
The people at Mazda were great, ver professional and helpful, they went through all the details about the car and the purchase agreement and never felt pressured to buy something I didn't want to buy, Alona was great!
Isaac was super helpful from start to finish! He was never pushy, and was very genuine. His sales approach was a great balance of wanting to make a deal, but also understanding that I needed to be happy with it. It was honestly a breath of fresh air from the classic stereotypical car salesman that makes you dread car shopping. This dealership should commend him for this, as this is how you want to be treated when car shopping, but also he has a job to do. This was my first new car/lease experience on my own, and I ...
The staff are friendly and welcoming. They understood my needs and were able to provide me a good deal on my Mazda cx50
I had a wonderful experience with Keffer Mazda!!! My sales lady Alona V was very professional she was right by my side every step of the way she made it so easy. And she made sure I was happy which I was. JR Fredell came out introduce himself and made sure I was happy and satisfy with everything. He was very professional and made me feel like I was the only customer in the building. I will be back to purchase another vehicle.. I can’t see myself going anywhere else
Amazing service from the moment I walked in the door. Tre and the team were extremely helpful, informative and friendly during the whole process of buying my car. Will recommend to anyone I know needing a new ride.
It’s been a pleasure dealing with Keffer Mazda Sales team. David Boehm is great to work with!
i purchased a new Mazda CX5, they didn't have any on the lot that i liked they went above and beyond and found me one in South Carolina, not did they only drive to get it for me they delivered it to my house. I will not go any where else to buy a car. It was a hazel free experience, very professional.
The dealership was accommodating to our schedule and respectful of our timeframe. They did not pressure us, but simply answered all of our questions to help us make the best decision for our family.
I recently purchased my new Miata MX-5 from Keffer Mazda and I love it. Inventory shortages made it a challenge to find exactly what wanted, but the staff was it deterred. J.R. an Isaac helped me find the perfect car and gave me a fabulous deal on it. I couldn’t be happier with the car or my overall experience at Keffer Mazda.
Clean, professional, courteous, great customer service, great customer experience, catered to my needs, explained the process nicely
Staff are attentive, listen to what you are looking for and find you a vehicle that suits your needs.
It was an excellent experience from the moment we were greeted in the parking lot by Dylan Kaplan to the time we drove away in our new car.
Trey worked with us to find the car we needed, he was very helpful, the dealership has been very great to work with.
Jason Williams is very professional. He listened and understood what I was looking for. Excellent customer service.
Not pushy, very knowledgeable. Ended up being there about 4 hours and walked out with a new vehicle
Good communication and attention from the team, thanks to Josh Vail. Hally with the service and attention.
The sales staff were great. Loving my car so far and would recommend this dealership:)
Fair and honest. Honored their offer. Very timely. David was very informative. Would highly recommend.
Everyone was very nice helpful. The process was smooth and didn’t take too long.
Friendly people in sales and finance. We had a great experience. We walked away from a couple of offers and felt no pressure at all. We feel like we ended up with a great car for a good price.
Jaleil worked hard finding the specific car we were looking for. Great job. Driving two hours was worth the trip.
Everyone I worked with at Keffer - specifically Dylan and Big Swede were top tier. They made the process easy.
Tre and the finance team were absolutely amazing and beyond helpful! So helpful that we came back and got my partner a car here also! We’ll be sending friends and family here for years to come - thank you!!!
very clean with all the modern conveniences and service. professionalism runs deep at this Mazda Dealership
Dylan was absolutely GREAT. He made sure I had everything I wanted. He met all of my demands with a very friendly and courteous smile.
Keffer didn't have the CX-9 I wanted but Dylan went out and found it. It was a great car-buying experience.
Friendly people and worked with me to get a great deal! I worked with David who helped me through the process.
The salesman josh Vail and the finance person big swede were friendly, supportive and helpful. I really appreciated talk the time they sent with me.
We worked with Dylan and Jorgin and they were both extremely professional and knowledgeable. We even went back 2 days later to help another member of my family buy a car from them, we were both first time buyers. I would definitely recommend them
Great car-buying experience!!! Would highly recommend! I will definitely back again for my next car.
I had a wonderful experience with Alona Valladares at Keffer Mazda! She got me a great deal for my Honda and I am very happy with my car. I found the car online, made an appointment for a test drive, and fell in love with the car! The whole process was so easy. Both she and the manager helped ensure I felt comfortable with every aspect of the car and the sale process. I definitely recommend this dealership and Alona!
Matt Whittingham was it salesman and was very easy to work with. He was knowledgeable and would find any information he may not have known first hand. We were looking for a specific used car and received an excellent price and the financing went very smoothly.